I want to talk about communication tonight. I’ll start with the definition of the word since I know that hotel managers don’t have a clue what it means.

com·mu·ni·ca·tion (k?-myu-‘ni(-ka-‘sh?n)
n.

1. The act of communicating; transmission.
2. 1. The exchange of thoughts, messages, or information, as by speech, signals, writing, or behavior.
   2. Interpersonal rapport.

Pretty simple I think.

Two quotes follow. The first quote is from the local paper published May 13th:

…free calls to both the 815 and 608 area codes appeals to those visiting town to visit different attractions…

And then in the staff notes from April 27th (bolded and underlined to stress it’s importance?):

Phone Calls for guests: all 815 & 608 #’s $.50 for guests, free for frequent stayer Members!!!!

Now I guess my question is at what point do we the employees get to be told officially about this? Or has the hotel fallen so far into chaos that we now have to get our information about hotel policy changes from the local newspaper? I think at the core this is one of the biggest problems at the hotel. The lack of communication. Even worse is either the incompetence of the managers or them just not caring (whats worse?) that prevents this info getting out to the front desk employees.

Because this is a big change. The all calls 50 cents to a lesser degree can be handled by changing info in the computer I would assume. The same can be said for the free calls. I’ve checked in the computer and these people are getting free local calls. The problem is when these people come in or call in and ask if they get free calls I tell them no. And people want this kind of thing. It’s a feature people won’t stay at your hotel if you don’t have it. And the management here can’t even afford the time to type up one simple memo that informs the front desk about this change.

Until I see such memo or one of these “managers” chooses to inform me about this change I’m going to continue to not acknowledge this change. If they don’t care I don’t care. The way the hotel is run I swear that our company mission statement is made up entirely with the goal of fucking over the guest the best they can.