It's not often I get a response from someone in Hotel Management that doesn't even work at the hotel I do. And John a front desk manager of a HI Select stopped by and posted this comment in the forum thread regarding my post about how the hotel treats a certain company special. The following will be my attempt to address this guys comments.

I have stumbled upon your site while looking for training information regarding breaches of hotel security.

First let me welcome you to my site. Welcome. Now that's out of the way let's take a look at your opening. You say you found me while searching for info on breaches of hotel security? You sure about that? Because when I look up info on breaches of hotel security I use these search key words to find the info I'm looking for. While your search was using a slightly looser set of terms. I'm sure that google search led you to all kinds of info regarding breaches of hotel security. So you will have to forgive me if I don't take you as a credible expert in your position of front desk manager and your comments are already dismissed as another anonymous troll who is just looking to piss me off. You going to need to work a little harder as I've had a lot more talented trolls than you.

I find your viewpoint refreshing, although considerably one sided. This particular view is that every traveler should receive VIP treatment, not just those whose company spends a large sum of money with the hotel. I agree that in a perfect environment that would be fantastic, however back here on Earth it simply is not possible.

I think your reading comprehension is a little lacking John. Read it again. No where did I say anything about everyone receiving this "VIP treatment" These assholes from the So & So Corporation receive more than just some "VIP treatment" as you call it. These people from the So & So Corporation are the only ones we go out of the way for. We don't treat the guys at This And That Inc as good I can tell you that.

98 % of employees in every company that exists think that they are underpaid and undervalued, and is unwilling to go that extra mile for every patron.

98 percent? So your telling me that only 2 percent of the employees will go out of their way for a guest? Where do you get these statistics John? Because I find these numbers very fascinating. And just for your info John the employees at my hotel are underpaid and undervalued.

Management knows this and has to attempt to cope with it in some manner, rather than eliminate the employees that don't do as they should for every customer, management has decided that as long as they don't lose the large accounts then the small incidents and occasional aggravated patron is simply a part of doing business.

I'm sorry but this statement makes no sense to me. So in your real world John instead of fixing the underpaid and undervalued status of your employees you allow your them to slack off and not do their job? Maybe Management should invest some money and training in their employees and maybe this kind of thing wouldn't happen. It's this line of thinking I hate.

While I applaud your calling out the indiscretions that exist in your hotel, I ask myself, what are you doing to better the situation?

Well John I do my job. That's it. No more, no less. And I treat all guest equally. In fact to even further incriminate myself let me say that I treat guests the same way they treat me. It's not my job to better the situation John. I leave that to management. I'm just an Auditor.

If you fail to lead as an example of someone who knows what should be done…

Your right I don't lead. They don't pay me to lead John. As I said I'm just an Auditor. No leading involved with Audit John.

then how can you fault others for not doing what you think they should…..more simply, if you do not do what you know should be done, then why should they do what you think should be done?

At this point you should have reread were you wrote "I find your viewpoint refreshing" because this is just that. I'm not faulting anyone John. Sure I like to take pot shots at these fools that own/manage my hotel. But all this really is John is pot shots. I'm just sharing my opinion with the internet.

It seems to me you are telling someone to quit because management in some form or fashion has offered a job to the public rather then grant it to that individual who has stepped up and filled a void…

And yeah John I'm saying the guy who is acting as the front desk manager should quit. I thought that was pretty clear in what I wrote John. To the best of my knowledge the guy is not getting paid to be front desk manager. He's making the same wage a front desk clerk makes. So yeah excuse me if my advice is to quit. As it looks to me they are playing him like a fool. So yeah quiting to me is still the only right thing for him to do.

…yet you still continue to work for the "bastards". Can you say hypocrite?

I can say hypocrite John. In fact I say it quite a lot. I'll often stand at the front desk and just chant hypocrite when no one is around. It's a job John. Thanks for stopping by and showing to everyone what I say about management is right. You would fit right in here. It's to bad I'm so against revealing locations and brands John because it sounds like your the perfect candidate to fill in the front desk manager position here at my hotel. A clueless corporate shill who just loves playing the part of a yes man. Not that is what the add is calling for, but I do imagine it's something close to that.