The 3 R’s, 4 F’s Are Dead! Long Live The 3 R’s, 4 F’s! It is a tragic moment in the history of the hotel. I want a moment of silence. Ok that was enough. Carry on. Here they are one last time:

The Three R’s
• Real
• Responsive
• Responsible

The Four F’s
• Fair
• Friendly
• Fun
• Firm